Order Administration Manager

MicroGEM

OUR COMPANY
At MicroGEM Bio, we are simplifying complex molecular techniques, moving them out of highly skilled labs to non-laboratory settings where they can be used at the point-of-need to solve biological problems. This is democratizing molecular biology.

SUMMARY OF ROLE

As a new position, the Order Administration Manager will be responsible for assuming the ordering process function from a different organization, build out the team, and manage the customer ordering process.

THIS ROLE WILL REPORT TO: Director, Technical Services/Customer Care

Key Responsibilities

  • Partner with the Finance team in assuming control of the customer ordering process
  • Improve/build-out the processes that provide for scalability as the company grows while ensuring that the customer has a great experience.
  • Initially, perform the duties of an order administration agent while recruiting the appropriate staff to perform the function.
  • Partner with Director, Technical Services/Customer Care in building out robust processes and behaviors between the this team and Technical Services in ensuring the customer has a world class experience with the company.
  • Partner, collaborate with other leaders of the Commercial Team in aligning processes and priorities with sales, marketing, and supply chain management.
  • Integrate/align the ordering process, as appropriate, into Sales Force and IQMS (Company ERP system).
  • Partner with the Marketing team in enhancing/expanding on-line ordering processes.
  • Own and manage the RFP process within the company, partnering with the appropriate teams as necessary.
  • Oversee the GSA program and processes

Experience and Qualifications

  • Bachelor’s degree
  • 3 – 5 years’ experience in order administration, sales management, sales operations, or equivalent
  • 2+ years’ experience in managing direct reports.
  • CRM experience, preferably with Sales Force
  • Experience in working in an ERP system environment

 

 

PREFERRED SKILLSETS:

  • Strong communication and negotiation skills
  • Detail oriented and works with a high degree of accuracy.
  • Ability to multitask.
  • Demonstrates a “can do” attitude and offers solutions to problems.
  • Strong teambuilder who empowers staff to excel.
  • Handles confidential financial and personal information appropriately
  • Ability to tactfully handle stressful and difficult situations.
  • Possess strong problem-solving skills.
  • Great soft skills – listening, conflict resolution, high EQ.

Sectors

  • Other
  • Devices & Instrumentation
  • Health Tech & Software
  • Biomanufacturing

Job Type

Full-time

Benefits

  • Medical
  • Dental
  • Vision
  • Flexible Spending Plans
  • 401k with Company Match
  • Casual Dress Code

Address

Charlottesville, VA
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