Sales and Customer Relations Specialist

Icarus Medical Innovations

We are ICARUS Medical Innovations, a rapidly growing biotech company on the Downtown Mall of Charlottesville, VA. We have designed, commercialized and now manufactured a new class of custom knee brace using cutting edge scanning and 3D printing technology, which has resulted in major pain relief and restored activity for our customers.

Key Responsibilities

Responsibilities

  • Communicating with customers, making outbound calls to potential customers, and following up on leads
  • Monitoring social media activity to capture leads and drive sales
  • Answering customer questions regarding product use, handling customer complaints, and supporting all customer service related inquiries
  • Closing sales and achieving sales targets, including target lead conversion rates
  • Handling incoming orders from wholesalers
  • Communicating with billing and manufacturing to ensure smooth processing of orders
  • Providing sales team support, including preparation and ordering of sales collateral

Experience and Qualifications

Qualifications

  • Previous sales experience
  • Proficiency in MS Office and CRM such as Hubspot
  • Excellent communication skills, verbal and written
  • Good organizational skills
  • Excellent phone and cold calling skills
  • Strong listening and sales skills
  • Exceptional customer service

Sector

Devices & Instrumentation

Job Type

Full-time

Address

105 E Main St, Charlottesville, VA 22902
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