Inside Sales Support and Customer Success Specialist

Caretaker Medical

Caretaker Medical is looking for a well-organized, tech-savvy, self-motivated professional to support our global sales team, order fulfillment process, and post-sales customer activities. The successful candidate will act as the main HQ interface to our sales team, ensure all customer orders are processed timely and accurately, assist with product configuration & testing, process RMA returns, and provide administrative support for pre-and post-sales activities. This is a full-time salary position located at our Charlottesville, VA, headquarters.

Caretaker Medical provides competitive salaries, health & 401k benefits, stock options, and paid vacation. Occasional travel may be required.

Caretaker Medical, a designer of innovative wireless patient monitoring devices for hospitals and clinics throughout the world, is seeking an Inside Sales Support & Customer Success Specialist to join our growing team working at our Charlottesville, VA, office. We offer a diverse, casual, and empowering culture that rewards innovative thinking and action-oriented results.

Key Responsibilities

  • Act as the primary liaison between our field sales team and other corporate resources to facilitate effective communications and provide rapid issue resolution
  • Assess, qualify, and assign responsibilities to incoming sales inquires
  • Assist the Sales team with customer proposals/quotes
  • Lead the Order Management & Fulfillment Process, from PO processing to order delivery
  • Validate and Process Purchase Orders (price, configuration, terms, delivery, records)
  • Manage logistics of customer order fulfillment: packaging, documentation, notification, delivery, invoicing
  • Manage and document Post-Sales RMA’s, product returns, and customer issues
  • Input detailed customer information into the CRM database (orders, returns, repairs, etc)
  • Provide Reporting, Data Integrity, and Data Analysis from the CRM system
  • Respond to customer issues and facilitate post-sales support
  • Provide direct response to customer inquiries and customer support issues
  • Assist with customer account management, fulfillment, billing, and documentation
  • Assist with Shipping, Receiving, and Product Assembly as needed
  • General office administrative and support to Senior Management team as needed

Experience and Qualifications

Experience in medical devices and healthcare industry desired, but not required

  • Experience in sales support, customer service, order fulfillment, and operational support
  • Strong attention to detail, data accuracy, and customer service
  • Self-Starter with excellent time management and prioritization skills
  • Excellent verbal and written communication skills
  • Well-organized and results-driven, with an aptitude for creative problem-solving
  • A team player with initiative, integrity, and a winning attitude
  • Strong computer skills (MS Office, Email, WebEx, Online Tools, Social Media)



Job Type



  • Health
  • 401k
  • Paid Vacation


Charlottesville, VA

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